LLMLab | Privacy Policy

1. Scope

This Privacy Policy applies to LLMLab's public website, hosted application surfaces, and related services. It applies to information we collect from website visitors, account holders, organization administrators, end users, and customer representatives in connection with those services.

This Privacy Policy does not necessarily apply to third-party websites, products, or services that may be linked from or integrated with LLMLab. Those third parties may have their own privacy practices and policies.

2. Information We Collect

Depending on how you interact with LLMLab, we may collect the following categories of information:

Account information. This may include your name, email address, authentication identifiers, organization membership information, profile preferences, and similar account records.
Customer content and workflow data. This may include prompts, workflow inputs, generated outputs, documents, knowledge base content, configuration data, citations, logs, and other content submitted to or created in the platform.
Integration and connected-source data. If you connect third-party systems such as cloud storage providers or external services, we may process the data and metadata needed to provide the requested functionality.
Usage and technical data. This may include IP address, browser type, device information, timestamps, session activity, performance telemetry, and diagnostic or error information.
Support and communications. This may include support requests, feedback, and correspondence you send to LLMLab.

3. How We Use Information

We may use collected information for the following purposes:

To provide, maintain, and operate the website, platform, and related services.
To authenticate users, manage accounts, and administer organization access.
To execute workflows, retrieve knowledge, process integrations, and return requested outputs.
To monitor reliability, investigate incidents, prevent abuse, and protect the security and integrity of LLMLab.
To communicate with users and customers regarding support, administrative matters, product updates, and service notices.
To improve LLMLab's products, features, performance, and user experience, subject to applicable law and contractual commitments.
To comply with legal obligations and enforce our terms, policies, and rights.

4. Sharing and Disclosure

We do not sell personal information. We may share information in the following limited circumstances:

Service providers and subprocessors. We may share information with vendors that help us provide hosting, storage, infrastructure, analytics, security, support, and related services.
Customer-directed third parties. If you enable integrations or connect third-party services, we may share data with those services as necessary to perform the requested functionality.
Professional advisers and corporate transactions. We may disclose information to auditors, legal advisers, investors, financing sources, or transaction counterparties as reasonably necessary.
Legal and safety reasons. We may disclose information where required by law, regulation, legal process, or when reasonably necessary to investigate fraud, protect users or LLMLab, or enforce our terms and policies.

5. Security and Retention

LLMLab uses technical and organizational measures designed to protect information, including access controls, encrypted transport, and encrypted storage paths where applicable. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide the services, maintain operations, resolve disputes, enforce agreements, comply with legal obligations, and support security and backup requirements. Retention periods may vary depending on the type of information and the context in which it was collected.

Organization administrators may be able to control access to, or deletion of, some workspace data depending on the structure of the account and the relevant product features.

6. Your Rights and Choices

Depending on your location and relationship with LLMLab, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also have rights to data portability or to object to certain processing in some circumstances.

You may also have choices relating to account information, browser settings, local storage, cookies, analytics preferences, and organization-level administrative controls. To make a privacy-related request, please contact LLMLab using the contact information below. We may need to verify your identity before responding.

7. Children's Privacy

LLMLab is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may revise the effective date above and provide additional notice where appropriate. Your continued use of LLMLab after an updated Privacy Policy becomes effective may be treated as acceptance of the revised policy, to the extent permitted by law.

9. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact LLMLab through admin@llmlab.cloud or (805)636-8099